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1. Introduction and Consent We are committed to protecting the privacy of our website visitors. By using this website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. We reserve the right to update this policy at any time and recommend that you check this page regularly for any changes.

2. Information We Collect We may collect, store, and use the following categories of personal information:

  • Identity and Contact Information: Including your name, phone number, email address, shipping address, and billing address.
  • Account and Transaction Information: Including username, password, purchase history, items in your shopping cart, and return/exchange records.
  • Device and Visit Details: Including your IP address, geographical location, browser version, operating system, referral source, and duration of page views.
  • Financial Information: In actual transactions, this includes payment card details and transaction status, typically processed by the third-party payment processor Stripe.

3. How We Use Your Information Information submitted to us will be used for the following purposes:

  • Contractual and Transactional Fulfilment: Processing your orders, sending purchased goods, and handling payments or refunds.
  • Personalized Experience: Tailoring website content according to your preferences and providing product recommendations.
  • Communication and Marketing: Sending requested email notifications or newsletters. You can unsubscribe at any time.
  • Website Improvement and Security: Identifying and diagnosing problems, analyzing trends, and preventing fraud or malicious activities to ensure website security.

4. Disclosure and Sharing of Information We do not sell or rent your personal information to third parties. However, information may be disclosed in the following circumstances:

  • Service Providers: To process payments, arrange logistics delivery, conduct data analysis, or cloud storage, we disclose necessary information to our partners.
  • Legal Requirements: When required by law, involved in legal proceedings, or to establish and protect our legal rights (including fraud prevention).

5. Data Security and Retention

  • Security Measures: We employ reasonable physical, electronic, and managerial procedures to prevent the loss, misuse, or alteration of information.
  • User Responsibility: You are responsible for keeping the password used to access the website confidential; we will never proactively ask for your password.
  • Risk Disclaimer: Please note that the transmission of information over the internet is inherently insecure, and we cannot guarantee “absolute security.”

6. Your Rights (GDPR Compliance) Under UK and relevant laws, you have the following rights:

  • Right of Access: You may request copies of the personal information we hold about you.
  • Right to Rectification and Erasure: You may instruct us to correct inaccurate information or delete your personal data.
  • Right to Object to Processing: You may object to the use of your information for direct marketing activities.
  • Withdrawal of Consent: If we process data based on your consent, you may withdraw that consent at any time.

7. Use of Cookies This website uses cookies to identify visitors, analyse web traffic, and improve the shopping experience. You can refuse cookies through your browser settings, but this may cause some features of the website to function improperly.

8. Third-Party Websites This website may contain links to other websites. We have no control over, and assume no responsibility for, the privacy policies and practices of third-party websites.

9. Contact Information If you have any questions about this policy or the processing of your personal information, please contact us via the form on the Contact page.

Last updated: March 2026